credence365.cloud Adobe Pitch
ServiceNow Build & Automation Alliance

Autonomous IT & Service Workflows with ServiceNow Now Assist.

Credence365 engineers end-to-end IT service automation, predictive incident resolution, custom Integration Hub spokes, and Now Assist GenAI workflows across complex enterprise infrastructures.

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ServiceNow Automation

Enterprise Workflow Transformation

Connecting cross-silo business operations with intelligent automation.

Now Assist GenAI & Virtual Agents

Bespoke LLM-powered virtual agents resolving up to 70% of tier-1 IT and HR service inquiries autonomously.

  • Automated incident summarization and resolution code generation
  • Search assist grounded in enterprise SharePoint and Confluence

ITOM & Predictive AIOps

Automated discovery across hybrid multi-cloud assets (Azure, AWS, GCP) with predictive event correlation.

  • Service Mapping tying infrastructure components to business revenue
  • Automated root cause analysis reducing MTTR by 60%

Integration Hub Custom Spokes

Developing certified, high-throughput integration spokes connecting ServiceNow with proprietary internal systems.

  • Automated employee onboarding provisioning across 30+ SaaS apps
  • Real-time webhook and Kafka event streaming connectors

Security Operations (SecOps) & GRC

Automated vulnerability response prioritization, threat intelligence feeds, and continuous risk posture audit.

  • Automated NIST CSF and ISO 27001 control testing
  • Playbook automation for security incident containment
Collaborating across 30+ Global Enterprise Ecosystems